Pre-Sales Support
Before placing an order, OMSS offers a professional consultation and support to help you in decision-making regarding the right product that will fit for your project. Our customer support team is available for online communication in responding to your inquiries and giving you clear information about the product, specifications, and applications.
We have an engineering team that is ready to assist in reviewing your technical requirements. Our team can give recommendations of materials, pressure ratings, and connection standards to make sure that your piping systems will be safe, compatible, and can be used productively.
If your needs and requirements are completely confirmed, OMSS distribute the detailed and transparent quotation right after, which includes the price of the product, estimated production lead time, and the available shipping options. By precise and comprehensible information, you can plan your project a lot easier and prevent any unexpected delays.
Production Stage Services
During the production time, OMSS continues to regularly communicate with clients for updating the progress of the order. Our team guarantees that the manufacturing process will follow technical specifications and quality standards agreed on the project.
For some cases, if needed, customers can come and pay a visit to our factory and join the factory inspection or testing process to be assured of the quality and performance of the product before the delivery.
OMSS also provides technical coordination and installation guidance if necessary, to help your team in the proper way of installing the sanitary stainless steel components in the piping system.
After-Sales Assistance
The services of OMSS carry on even after the product has shipped. To receive an additional guarantee, our products are made under strict quality standards to ensure long-term reliability and operational safety.
We also offer continuous one-on-one support to help you in the everyday use of the product. If you have a couple of questions on your mind or technical concerns, our team is more than available and willing to give aid and solutions as well to our valued partners.
Furthermore, OMSS supplies the whole technical documentation, involving the product specifications, installation instructions, and maintenance guidance. These documents support your team in operating the right way and maintaining the sanitary stainless steel components, which assists in extending the service life of your equipment and piping systems.
