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Frequently Asked Questions

Frequently Asked Questions

Questions About Our Company

Are you a manufacturer or a trading company?

Yes. We manufacture and supply sanitary stainless steel components that are suitable for all industrial applications, built with a large, fully-equipped factory of up-to-date machinery and equipment.

How long have you been in the industry?

With a long span of 15+ years in the sanitary stainless steel product production, we have established a background of work expertise to meet the needs of a wide range of industries.

Do you work with international clients?

Yes. We have been cooperating with global clients and aim to build trust and mutual growth for every partnership we have made.

Can we visit your factory?

Yes. You can see our latest production line and observe how we process our products at any time during office hours.

How do you manage your quality system?

Our CNC machining centers, CNC tathes, welding equipment, surface finish and polishing, and inspection centers are the equipment responsible for enabling smooth, consistent quality control.

Questions About Our Products

What materials do you use on your sanitary stainless steel products?

The standard materials used in our production line include 304, 304L, 316, and 316L stainless steel material specifications to allow production with a premium quality, food-grade components.

How far can you offer customized sizes or specifications?

Yes. Our custom services are not limited to the industry’s standard specifications only. We offer tailor-made services that use your technical drawings, project needs, and practical application as a basis.

What safety standards do you follow?

We have been complying with the ISO 9001 quality management standard, CE certification, and following DIN, SMS, BPE, RJT, and other connection standards in each of our products.

Where can your product usually be applied?

Our sanitary stainless steel components are widely used in a broad industry, which involves food and beverage processes, pharmaceutical and biotechnology, power and energy systems, water treatment systems, semiconductor and high-purity systems, and other applications where sanitation and hygienic practices are required.

How long is the service life of your stainless steel components?

If installation and maintenance follow the proper technique, our sanitary stainless steel components may serve for an extended period of time. Stainless steel materials, such as 304 and 316L, have an upgraded corrosion resistance and structural strength, which supports the prolonged operational shelflife of our system of piping.

Questions About Our Services

What is the process for a custom order?

The first step involves sending us your technical requirements, then receiving an expert recommendation and a quote. Next, we confirm your order choice and start our bulk production. Finally, we conduct the final testing and pack and ship your order.

Can you provide engineering samples for project qualification?

Yes. We offer a low minimum order quantity to allow our partners and clients to order according to their specific quantity requirements.

Do you assist in shipping and delivery?

Yes. From the start of packaging to planning logistics strategies, we support you every step of the way so that your product arrives safely and conveniently.

What support do you provide after sales?

We assist our partners by providing them with detailed instructions for the product installation, maintenance, and warranty.

How do you handle price and quotation?

We base our product costing on your project requirements and specifications, and distribute a detailed quotation where honesty and transparency of the overall expenses can be assured.

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